Troubleshooting

Yellow Screenshot Issues

If you notice that your screenshots appear yellow, please check the following possible causes:

1. DisplayLink Monitor Connection

   • If you are using DisplayLink USB to connect your monitor, check your DisplayLink software version
   • We recommend upgrading to DisplayLink 9.0 or higher, which supports full color calibration
   • Lower versions may cause yellow tinting in screenshots

2. Graphics Card Driver

   • In the driver information, if Display Description shows "Microsoft Basic Display Adapter", it indicates you are using the system's built-in graphics driver
   • The built-in driver may cause functionality issues, we recommend updating to the latest driver from your graphics card manufacturer
   • Please download and install the latest driver from your graphics card manufacturer's official website

3. Other Cases

   • If the above methods don't resolve the issue, please obtain the driver information as shown in the image below
   • Send the driver information to our technical support team for analysis

Color Temperature and Brightness Adjustment Issues

If CareUEyes is unable to adjust the color temperature or brightness, it is usually related to the monitor connection method and graphics card driver. Please follow these steps to troubleshoot:

1. Open the "About" page in CareUEyes
2. Click the "Driver Information" button
3. Send the driver information to our technical support team via email ([email protected])